Applies To

All purchases made by Distribution and Enterprise Partners under the Service Level Agreement (SLA) with TechInspire and the Prospective Client.

1. Digital Products and Services

Due to the nature of digital products, software, and online services, all purchases are generally non-refundable once the service is activated or the digital product is delivered, unless explicitly stated otherwise in writing.

General Policy

TechInspire provides digital, enterprise-grade software solutions delivered electronically. Once software licenses or activation keys are generated, delivered, or activated, the purchase is considered final and non-refundable.

2. Eligibility for Refunds

Refunds may be considered only if:

• A duplicate payment has been made
• A technical error has occurred resulting in incorrect billing
• Services were not delivered as agreed

3. Non-Refundable Cases

Refunds will not be provided for:

• Change of mind after purchase
• Lack of usage or partial usage
• Failure to understand the service before purchase
• Promotional or discounted services

Additionally, refunds will not be issued under the following circumstances:

• Software Services Tested, Activation keys or license files have already been generated and delivered.
• Deployment delays or technical limitations caused by the Partner's infrastructure or Client-side issues.
• Delays in usage, implementation, or client on-boarding at the Partner's end.

Eligible Refunds (Exceptional Cases Only)

Refunds may be considered in exceptional circumstances, including:

• Software Product delivery failure solely attributable to TechInspire, with documented proof.
• Inactive Software product delivered (not assigned or linked to any device) and reported within 7 days of delivery.

Refund Terms:

• Refunds will be processed within 14 business days after receiving a formal written request and completing internal validation.
• Only the value of unassigned and unused licenses is refundable.
• A processing fee of 5% of the refund amount or USD 500 (whichever is higher) will be deducted.

Replacement Instead of Refund

Where feasible, TechInspire may provide replacement of Software Product instead of monetary refunds.

4. Refund Request Process

Refund requests must be submitted in writing to support@techinspire.in within 7 days of the transaction. All requests must include payment details and reason for the request.

For Partners, to request a refund or replacement, they must:

• Send a formal email to info@techinspire.in including:
  • Purchase Order (PO) number
  • Software/License batch reference
  • Reason for refund/replacement
  • Supporting documentation
• Receive acknowledgement from TechInspire within 2 business days.
• Await outcome after a detailed internal audit and compliance review.

5. Refund Processing

Approved refunds will be processed through the original payment method within 7–10 business days.

6. Chargebacks

Customers are encouraged to contact us before raising a chargeback. Unauthorized chargebacks may result in service suspension.

Final Authority

TechInspire reserves the exclusive right to approve or reject any refund request, based on evidence, usage logs, and activation history. The decision of TechInspire's Finance & Compliance Team shall be considered final and binding.

Contact Information

For more information contact:

• Email: info@techinspire.in / support@techinspire.in
• Phone: +91 7906786761 / +91 9027177677

7. Policy Changes

Techinspire International Private Ltd reserves the right to modify this Refund Policy at any time.