Refund Policy – TechInspire

Applies To

All purchases made by Distribution and Enterprise Partners under the Service Level Agreement (SLA) with TechInspire and the Prospective Client.

General Policy

TechInspire provides digital, enterprise-grade software solutions delivered electronically. Once software licenses or activation keys are generated, delivered, or activated, the purchase is considered final and non-refundable.

Non-Refundable Conditions

Refunds will not be issued under the following circumstances:

  • Software Services Tested, Activation keys or license files have already been generated and delivered.
  • Deployment delays or technical limitations caused by the Partner’s infrastructure or Client-side issues.
  • Delays in usage, implementation, or client on-boarding at the Partner’s end.

Eligible Refunds (Exceptional Cases Only)

Refunds may be considered in exceptional circumstances, including:

  • Software Product delivery failure solely attributable to TechInspire, with documented proof.
  • Inactive Software product delivered (not assigned or linked to any device) and reported within 7 days of delivery.

Refund Terms:

  • Refunds will be processed within 14 business days after receiving a formal written request and completing internal validation.
  • Only the value of unassigned and unused licenses is refundable.
  • A processing fee of 5% of the refund amount or USD 500 (whichever is higher) will be deducted.

Replacement Instead of Refund

Where feasible, TechInspire may provide replacement of Software Product instead of monetary refunds.

Refund Request Procedure

To request a refund or replacement, Partners must:

  • Send a formal email to info@techinspire.in including:
    • Purchase Order (PO) number
    • Software/License batch reference
    • Reason for refund/replacement
    • Supporting documentation
  • Receive acknowledgement from TechInspire within 2 business days.
  • Await outcome after a detailed internal audit and compliance review.

Final Authority

TechInspire reserves the exclusive right to approve or reject any refund request, based on evidence, usage logs, and activation history. The decision of TechInspire’s Finance & Compliance Team shall be considered final and binding.

Contact Information

For more information contact: